Room service by QR code: guests order from the room, staff take payment on delivery

Each room has its own QR code. The guest opens it with their phone camera: the room service menu shows the dishes available, with photos and prices. They choose, add a note if needed and send the order.

1. The guest scans the QR code in their room and orders.
2. The kitchen or bar receives the order with the room number.
3. The server is alerted when the order is ready.
4. They deliver it to the room and take payment on their phone.
5. The payment is recorded with its method, and the manager sees it live.

Traditional room service ties up reception and depends on an order read out over the phone. With Zeat, the guest writes their own order and your team can focus on preparing and delivering it.

• Fewer calls to reception at busy times.
• An order written by the guest: fewer mistakes on the dish, the options or the room number.
• An up-to-date menu with photos and prices: a sold-out dish comes off in seconds.
• Payment taken on delivery, with nothing to copy by hand onto the room bill.
• The same tool for rooms, restaurant, bar and pool.

With Zeat, room service is paid at the door: the server takes payment on their phone by Wave, Orange Money, MTN MoMo, cash or card. There's no amount to copy onto the room bill and no connection to set up with the hotel's software.

At the end of service, the manager finds payments grouped by method and can reconcile them with the merchant accounts.

Room service uses the same items, the same kitchen and the same phones as the restaurant and bar. Zeat runs in the browser: on your team's phones, and on a tablet or computer if the hotel already has one, for example in the kitchen or at reception. The manager follows every outlet live, even remotely.

A few simple decisions prevent disappointment: room service hours, a menu of dishes that travel well, the delivery time you promise, and who delivers. Test in two or three rooms first, then roll out to the whole hotel.

• Show room service hours on the menu.
• Pick dishes that hold up in transit.
• Promise a realistic delivery time.
• Decide who delivers and who takes payment.

Zeat doesn't charge orders to the room bill and doesn't connect to the hotel management system (PMS). Room bookings stay in your hotel tools.